Questions about rates, contracts, and switching
Short answers on rates, contracts, equipment, funding, and switching. If yours needs a longer one, call us.
Switching processors or starting out
We coordinate the paperwork, equipment, and timing either way.
01Is there a long-term processing contract?
No. Processing is month-to-month, with no early termination or cancellation fee. Equipment is quoted separately; we confirm its terms before you agree.
02Do I need to provide my current statement?
A statement is needed for a full review. Start with page 1; we’ll ask for fee-detail pages if needed. If you do not have it handy, try the 60-second estimate.
03How long does it take to switch?
Most merchants go live within 3–5 business days of approval. We coordinate the paperwork, equipment, and setup, and confirm the timing with you.
04How do you avoid a gap during the switch?
We coordinate the cutover so the new setup is working before you stop using the old one. Keep your existing account active until the replacement is ready.
05When will I get my statement review?
We reply within one business day. The completed review usually takes a couple of business days after we receive the details we need.
06Can I keep my existing POS system?
Depends on the system. Many POS platforms are processor-agnostic and work fine with our terminals, and others are tied to a specific processor. We tell you upfront whether your current setup is compatible before anything changes.
07Do you offer Clover?
Yes, as a separate option from our Elavon lineup. We supply and configure new Clover systems, from the Mini and Flex to full Station Duo counter setups, for businesses that want Clover. One thing to know up front: existing Clover devices cannot be transferred to a new account. Moving to Crane means new Clover hardware, and your apps, inventory, and settings may need to be configured again. Equipment and setup are quoted for your business; call (404) 585-1079 and we’ll spec it out.
08Can you help if I’m not accepting cards yet?
Yes. There is no statement to review, so we work from how you plan to sell, price it from our published rate, and match the equipment to your counter. Start here if you’re setting up for the first time.
09What do I need to open a merchant account?
Typically your legal business name and structure, an EIN (or an SSN if you are a sole proprietor), a business bank account for your sales to settle into, photo ID for the owner or officer signing, and a description of what you sell with a rough volume estimate. Underwriting may ask for more depending on your business. Approval is the bank’s decision, not ours.
10How long until I can take my first payment?
It depends on underwriting, which we don’t control. A straightforward application moves quickly; one that raises questions takes longer. After approval, equipment and setup are the quick part.
What you pay
Each pricing model has its own page with the full detail.
01What is your processing rate?
Simple Rate starts at 2.19% + 9¢ per card-present transaction, with no monthly platform fee. Higher-volume businesses can qualify for a lower rate. Equipment and applicable pass-through charges are separate. We can also review interchange-plus or dual pricing when your business qualifies.
02What costs are separate from the rate?
Equipment is quoted separately as rental or purchase. Applicable card-brand, PCI program, and chargeback fees are disclosed separately. We show the charges in your quote before you agree.
03What is interchange and why does it matter?
Interchange is paid to the bank that issued your customer’s card. It varies with the card and how the transaction is processed. That is why the types of cards you accept affect your costs.
04Could a different pricing model cost less?
It depends on your volume, average sale, card types, and current fees. We compare complete monthly costs from your statement; a lower advertised percentage alone does not guarantee savings.
05Is there a monthly platform fee?
No. Crane’s platform fee is $0/month. Account support and PCI guidance are included at no monthly charge. Equipment and applicable pass-through charges are separate.
06Do you charge for chargebacks?
A chargeback fee applies when a dispute is filed. We disclose it with your account terms and do not add our own markup.
01How fast do I get my money?
Next-day funding is available on approved accounts. We confirm your batch cutoff and funding timing, including how weekends and bank holidays are handled.
02What payment types do you accept?
Tap, chip, swipe, Apple Pay, Google Pay, and PIN debit are supported on compatible equipment. We confirm the card brands and payment methods available for your setup.
03What terminals and hardware do you offer?
We offer countertop and portable terminals, plus POS systems. Equipment is quoted separately as rental or purchase and configured for your business. Explore equipment options
04What happens if my equipment breaks?
If you're renting, we replace it, and that is part of the rental. If you bought outright, we help you get it resolved quickly through our processor's support line.
05What about PCI compliance?
PCI validation is the merchant's responsibility. Crane provides onboarding and renewal guidance at no monthly charge. A PCI non-compliance fee may apply while an account is not validated.
06What does your customer support look like?
You call or text us directly. Our processor's 24/7 line covers terminal issues outside business hours, and most questions are answered the same day.
01What does Crane handle?
Crane helps independent businesses choose payment processing and POS equipment, reviews their pricing, coordinates setup, and provides ongoing account support.
02What areas do you serve?
We review service availability for each business based on its processing needs, equipment, and program eligibility. Call us and we will tell you plainly whether we can support the account.
03Are you a local business?
Local in how we work: you deal with Aarish or Azaan directly for setup and ongoing support, wherever in the United States your business is.
You can start without a statement.
Card-present processing starts at 2.19% + 9¢. We prepare the application with you, and you review and sign it. If you have a statement, send it and we’ll price yours.