Resources

Common Questions

Everything you need to know about switching processors, what Crane charges, and how Elavon fits in.

Getting Started

Switching processors

Is there a contract?

No. Month-to-month only. Cancel anytime with no cancellation fees, no early termination penalties.

Do I need to provide my current statement?

No statement required to get your savings estimate — just answer 3 questions and you'll see a number in 60 seconds. If you want an exact figure, we'll analyze your real statement for free. No signup, no commitment.

How long does it take to switch?

Most merchants are live within 3–5 business days of approval. We handle the paperwork, the terminal setup, and the configuration. You don't fill out any forms or make any calls — we do it.

Will I lose any sales during the switchover?

No. We time the cutover so your new terminal is live before your old setup goes inactive. There's no gap in your ability to take cards. Most merchants don't even notice the transition.

What processors are you replacing?

Most of our merchants come from Square, Clover, Stripe, or their bank's default processor. A few come from larger ISOs where the rates crept up over time.

Can I keep my existing POS system?

Depends on the system. Many POS platforms are processor-agnostic and work fine with Elavon terminals. Others are tied to a specific processor (Square's software only works with Square's hardware, for example). We'll tell you upfront whether your current setup is compatible before anything changes.

Pricing & Fees

What you actually pay

What is your processing rate?

2.29% + $0.09 per transaction, plus a $19.99/month platform fee. That's it. No statement fees, no batch fees, no annual fees, no PCI non-compliance surcharges. Equipment is separate — rental starts at $15/month, or you can buy outright.

Are there hidden fees?

No. Crane uses transparent fixed pricing — you know your rate, platform fee, and equipment cost before you sign anything.

What is interchange and why does it matter?

Interchange is the base cost of every card transaction — set by Visa, Mastercard, and the card-issuing banks. It varies by card type (debit vs. rewards vs. corporate) and how the transaction is processed. Most flat-rate processors charge a high bundled percentage regardless of card type — which means you overpay on every transaction.

Why do some merchants pay a lower rate than 2.29%?

High-volume merchants can qualify for a lower effective rate based on monthly card volume and card mix. If most of your transactions are debit or basic credit cards, your actual cost is lower than 2.29%. We'll show you what your effective rate would be when we run your estimate.

What does the $19.99/month platform fee cover?

Gateway access, Elavon's reporting tools, PCI compliance guidance, and ongoing account support. There are no separate fees for PCI, reporting, or customer support. One flat monthly charge, nothing added.

Do you charge for chargebacks?

Elavon charges a standard chargeback fee when a dispute is filed — this is standard across all processors. We don't add our own markup on top.

Day-to-Day Operations

How it actually works

How fast do I get my money?

Next-day funding on all approved accounts. Funds from today's transactions are in your bank account tomorrow. Batches need to settle by midnight for next-day deposit — we configure your terminal to auto-settle so you never have to think about it.

What payment types do you accept?

All of them. Tap, chip, swipe, Apple Pay, Google Pay, and contactless cards. If a customer has a Visa, Mastercard, Discover, or Amex, it works. We also support debit PIN transactions.

What terminals and hardware do you offer?

We work with Ingenico terminals — the Desk series for countertop retail, salon, and restaurant setups, and the Move series for portable and table-side checkout. You can rent (from $15/month) or buy outright. We'll recommend the right terminal for your business type and configure it correctly before you go live.

What happens if my equipment breaks?

If you're renting, we replace it — that's part of the rental. If you bought outright, we'll help you get it resolved quickly through Elavon's support line. We don't leave you without a working terminal.

What about PCI compliance?

PCI guidance is included in your onboarding. Basic PCI compliance is covered under your monthly platform fee.

What does your customer support look like?

You have a direct line to a real person — us. Not a national call center, not a ticket queue. For terminal issues outside business hours, Elavon's 24/7 support line is also available. Most questions get answered the same day.

About Crane & Elavon

Who's behind this

What does "Powered by Elavon" mean?

Elavon is a U.S. Bank company and one of the top 5 payment processors in the world — processing over $400 billion annually. As an authorized Elavon agent, Crane Processing gives you direct access to their infrastructure.

What is Crane Processing, and how are you different from a bank?

Crane Processing is an independent sales organization (ISO) — we act as the local agent for Elavon. Banks typically add their own markup on top of processor rates and don't specialize in payments.

What areas do you serve?

Primarily the Atlanta metro area and La Crosse, WI. Our team has deep local roots in both markets. That said, we can work with businesses anywhere in Georgia and Wisconsin — and we'll let you know if you're outside our coverage area before we waste your time.

Are you a local business?

Yes. We're based in Lilburn, GA — not a national call center, not a franchise. When you call, you reach the same person who set up your account.

Is Elavon's network reliable?

Yes. Elavon processes $400B+ per year across 1.5 million merchant locations worldwide. They're owned by U.S. Bancorp — one of the largest banks in the country.

Still Have Questions?

Just ask — we answer the phone.

Most questions get answered the same day. No ticket, no hold music.

📞 (404) 585-1079 ✉ craneprocessing@gmail.com

Find out if you're overpaying — in 60 seconds.

No commitment. No pressure. Just the truth about your fees.
📞 (404) 585-1079 ✉ craneprocessing@gmail.com
✓ No contract · ✓ Next-day funding · ✓ Powered by Elavon, a U.S. Bank company · ✓ Local agent · Lilburn, GA